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Shipments and returns

PACKAGES

We do our best to check all items and have them extra-secure to withstand the vigore of a long journey. However please understand that sometime the packaging may still have very slight damage due to shipping and handling.

SAFETY

With the new innovative tracking system, we make sure our customers' items reach at their doorstep safely. We also include Return address as a precaution as well. Double protection to ease buyers minds!

EFFICIENT SHIPPING

All items will ship out within 1-3 days once payment has cleared and verify by us. Email notification will be send to you once shipping is done as well.

SHIPPING POLICY (INTERNATIONAL)

For all customers, we will be using Singpost - www.singpost.com.sg a reliable Shipping Carrier in Singapore and International as well.

Please allow 8 - 14 business days for delivery International
Please allow 8 - 14 business days for delivery within USA
Please allow 7 - 12 business days for delivery within UK
Please allow 7 - 12 business days for delivery within Europe
Please allow 6 - 10 business days for delivery within Asia.
Please allow 2 - 5 business days for delivery within Singapore


Any delays on overseas shipments is beyond our control especially during peak / holiday seasons. We appreciate your understanding.

We always suggest to get it early to advoid any disappointment.

If you have questions about your order just hit the ''Contact us'' button at the top of the store menu and we'll get right back to you.

SHIPPING POLICY (SINGAPORE / NEARBY COUNTRIES)

We do accept Bank to Bank Transfer for locals (Singapore) as well. Just place an online order with us and check Bank to Bank Transfer and we will provide the necessary information for your payment. We provide free shipping charges to locals without Registered / Tracking Mail. 

For nearby countries customers who frequent to Singapore, You don't have to place an online order but just drop us an email of the items you would like to purchase and provide us your contact number and name as well as the estimated collection date.

We will reserve these items for you at no extra charge! This way, you save on shipping and still able to get most mint and pristine items from us.

However You have to make the full payment first which we will send a invoice to you through PayPal once we have calculate the price. Once payment has completed we will reserve for you till the collection date.

If you have questions about your order just hit the ''Contact us'' button at the top of the store menu and we'll get right back to you.

REFUND, RETURN OR EXCHANGES POLICY

All sales are final. Many of the the products we sell are collectible items, therefore we do not accept returns or exchanges. Slight imperfections are typical with this kind of product which are hand-assembled and/or hand-painted and most often enhance the value.


Due to international shipping costs and uniqueness of the products, our inventory on each item is very small, and most products are made in limited runs. For these reasons we hope you understand our no returns policy.


However, if your merchandise has significant defect right out of the box (i.e. the product is broken or missing parts, etc), we will do a exchange for a non-damages items or make a refund back if we have already run out of stock. You must contact us within TWENTY-ONE (21) DAYS from the shipping date in order to qualify.


You can contact us by hitting the ''Contact us'' button at the top of the store menu and we'll reply you shortly.

ThatToyShop will only accept defective returns for items that are received in their original packaging. Blister cards, accessories, plastic packaging, and anything else that came with the items must be included as well.


If your return does not meet these conditions, you'll be charges a 35% re-stocking fee or have your defective merchandise returned to you.


Items damaged due to customer abuse or negligence will not be accepted.


If you are unsatisfied with your item or service, please contact us as we believe that we can work the things out together as long as we communicate.

As Customer satisfaction is very important to us. Rest assured that you will enjoy the whole new buying experience from us till it arrive at your doorstep!


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